| Legal Helpline Administrator |
| Listed below are the objectives and qualifications required for the selected job vacancy: |
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| Purpose |
| The Legal Helpline Administrators receive and handle calls and emails from professional partners such as our branches and Panel of Solicitors. Delivering exceptional levels of customer service, building rapport and making sure the customer's needs are met is the key to success in this role. There are a variety of support functions that individual Legal Helpline Administrators take responsibility for. |
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| Key Objectives |
| Handling inbound telephone calls & emails | | | | Delivering a high level of customer service and within service levels | | | | Supporting the business by taking on a variety of administrative responsibilities | | | | Monitoring and maintaining high quality of data entry | | | | Deal with queries and complaints | | | | Ensuring cases are instructed, updated and maintained | | |
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| Experience / Qualification |
| Good Level of language and communication skills | | | | Good organisational and co-ordination skills | | | | Ability to work on own initiative as well as within team | | | | Customer service focused | | | | Excellent telephone manner | | | | Ability to listen and understand information in order to deal with queries appropriately. | | | | Excellent time management skills | | | | Experience in the customer service sector | | | | Good PC Skills – Microsoft tools | | | | English and Maths GCSE ‘C’ Grade or above | | | | Knowledge of the Estate Agency business an advantage | | |
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