| Inbound Telesales & Service Operators |
| Listed below are the objectives and qualifications required for the selected job vacancy: |
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| Purpose |
| The Telesales Inbound Advisors receive and handle calls from customers and professional partners. Delivering exceptional levels of customer service, building rapport and making sure the customers needs are met is the key to success in this role. There are a variety of support functions that our advisors take responsibility for from booking viewings, registering new applicants and supporting the arranging of valuations. |
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| Key Objectives |
| Handling inbound telephone calls | | | | Delivering a high level of customer service and within service levels | | | | Supporting the business by taking on a variety of responsibilities | | | | Monitoring and maintaining high quality of data entry | | | | Deal with queries on behalf of our branches during busy periods | | |
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| Experience / Qualification |
| Good Level of language and communication skills | | | | Customer service focused | | | | Excellent telephone manner | | | | Ability to listen and understand information in order to deal with queries appropriately. | | | | Good PC Skills – Microsoft tools | | | | English and Maths GCSE ‘C’ Grade or above | | |
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