What Skills Do I Need to Work in a Contact Centre?

Are you a born communicator, do you have brilliant patience and lots of empathy? If so, have you ever thought about trying your hand in a Contact Centre?

Spicerhaart’s call centre is based at our headquarters in Colchester and plays an important part in ensuring that our property sales and lettings run smoothly.

Our ‘Personal Move Assistants’ handle thousands of calls, emails and webchats every week, providing customer service, technical support and sales, working closely with our branches as well as customers. Our contact centre is a hub for information, support and advice.

The role involves registering clients’ details and passing onto branches to arrange viewings, booking property valuations, completing admin tasks relating to brochures, floor plans and inputting data



What Skills Do You Need?

Due to the importance and nature of call centres, those who work there must have certain skills to take on the role, such as:


So, if this sounds like you, or someone you know, apply now to begin a career that you’re perfectly suited for!



Go back to the main FAQs page.
Take a look at the other pages in our Careers sections including 'Why Work for Us''Training & Development', 'Career Schemes' and 'The Application Process'.
Browse our current vacancies or submit your CV.