Meet the Trainers
When you start your journey with Spicerhaart, you'll be guided through your training by our highly skilled and experienced trainers. Our trainers will mentor and coach you to get the best start with us that you can while ensuring you've got all the necessary information required.
Tom Charlesworth | Senior Training Manager, Spicerhaart Deputy MLRO
Tom joined Spicerhaart in 2010 after a career in hospitality management. After getting married he felt it was time to start a new career in an industry that offered him the opportunity to learn new skills but maintain his passion for exceptional customer service. Spicerhaart stood out due to its family values and modern approach to estate agency. Tom started as a trainee negotiator, and over the next three years worked his way up the estate agency ranks to branch manager where he stayed for another 2 years. At the same time Tom took the opportunity to further develop himself and completed a degree in Quantities surveying. After a wonderful career in branch, he was lucky enough to have the opportunity to step up and join the Spicerhaart EA training team. His time in the branch made him realise that whilst he had a huge drive for personal success it was the success of the team around him that gave him the most satisfaction, and Learning and Development was the best place for him to continue his career. Tom is passionate about delivering exceptional customer service and enabling all of his colleagues to become full-service agents. Tom is now the senior trainer in his team and has recently completed his Learning and Development Level 5 and became an associate member of the CIPD. He also believes that no matter what your experience there you always have an opportunity to learn and is currently studying for his CIPD Lv5 in HR.
Maz McNaughton | Digital Learning Specialist & Training Manager
Maz McNaughton has worked for Spicerhaart since April 2016 in the L&D team and after building the Learning Platform for EA Maz was promoted to be the Digital Learning Specialist and Training Manager for Spicerhaart EA. She has a BA Degree in Communications and Production so has always had a passion for creating tools to enhance communication and learning and she loves using these skills in her role. She is also currently studying for her L&D CIPD level 5 qualification. Maz is driven by seeing the work she puts in, offers high return on investment, and also finds it so rewarding seeing the business benefit from the work she contributes. Maz outside of work is very family orientated and loves spending time with her son and her family. She is also a keen kayaker and really enjoys the adrenaline of tackling escape rooms in her spare time with her friends.
Marcus Savage | Chapter Training Manager
Marcus started his career as an apprentice estate agent at the age of 18 and became passionate about the property industry, and all it had to offer. After 3 years of hard work he became the manager and responsible for running his local branch. After successfully running his local branch he established a franchise branch where he had to rely on bringing in his own business. This new venture proved a huge success with the franchise still growing and expanding today. After making huge strides in his professional career by making a success of his local branch and expanding into his own franchise, Marcus realised he had a passion for developing staff. Since joining the Spicerhaart family, Marcus has been overseeing the training needs for the Taurus region, whether that may be giving our new-starters the knowledge required be a top-performer in the Spicerhaart family, coaching our valuers how to succeed and training managers how to drive profitable businesses and provide world class service to our clients.
Paul Ashton | Chapter Training Manager
Paul has a huge depth of knowledge in Estate agency with nearly 40 years of experience covering Residential Sales, Land and New Homes and Financial Services for several leading corporate and privately owned businesses. Working in almost every role from Negotiator to Managing director level Paul has a passion for the personal development of everyone and prides himself on delivering outstanding results. Paul's extensive background and experience gives him the perfect platform to be able to onboard, grow and develop his colleagues at Spicerhaart and there is nothing that he likes more than helping people progress through their careers. Paul lives in Hertfordshire and is married with 5 children and 2 dogs.
Ross Timmons | Compliance and Audit Specialist
Ross has been a part of Anti Money Laundering and Compliance for the past 6 years, he started at a large corporate agent and then moved to Spicerhaart in November of 2022. Ross believes in a strong foundation of compliance as this makes us more professional as people and as a business, making us more approachable to our outside clients. In his free time Ross enjoys going out for food with friends and family to try new restaurants/cuisines and playing snooker.
Nichelle Bolt | Training Co-Ordianator
I am Nichelle Bolt, and I've had the privilege of being a part of the Spicerhaart family since November 2022. With a background in Human Resources, I made a strategic decision to transition into the field of Learning and Development. My motivation behind these transitions lies in my unwavering belief in the importance of continuous personal and professional development.
Belinda Jarman | Lettings Training Team
Belinda joined the business in early 2013 and is responsible for learning and development within Spicerhaart Residential Lettings. With over 20 years experience in the Sales and Lettings industry and an Associate Member of the Chartered Institute of Personnel Development, her objective is to deliver industry-leading training and development programmes that set the very standards of excellence that Spicerhaart is renowned for. "Learning is growth, without it we would not be able to evolve and master our ambition to become experts in our chosen field. Creating a culture where learning is at the very heart of everything we do, ensures everyone is provided with the best possible platform to succeed and reach their goals."
Sandra Mackay | Lettings Training Team
Sandra is one of the training consultants for spicerhaart lettings division with over 20 years’ experience in the property industry. Starting as a sales consultant her love of all things property quickly grew finding her niche in lettings. Sandra has worked in various roles within lettings starting as a property inspector, quickly growing into a lettings negotiators role which she then worked her way to branch manager a role she stayed in for 10 years. Moving on to became part of the training and acquisition team enabling her to see most of the country taking in how the teams work and the lettings market perform in different parts of England. Working as part of the team that encourages the growth of all staff is where Sandra’s job satisfaction comes from going on the Journey that spicerhaart has created for all our new starters as they reach their full potential and progress in their careers, currently studying to become a NVQ assessor adding further to the involvement in unlocking peoples true potential.
Lee Larking | Lettings Training Team
Lee has worked in the industry for over 16 years. He has worked in both sales and lettings prior to joining Spicerhaart in 2011 where he quickly worked his way up to management and then to running branches. Lee has always had a passion for supporting and developing team members to help them maximize their performance, so naturally when the opportunity arose for him to join the Learning and Development team he jumped at the opportunity and hasn’t looked back since. Lee supports individuals through an industry leading training programme, as well as delivering listing training and helping individuals with the latest lettings technology to improve their skills to deliver a 5 star customer service. Through his knowledge and experience as an Estate Agent and hunger for continuous improvement as a trainer, Lee provides training and support to those who are completely new to the industry right up to senior managers. He is passionate about training and development and strives to inspire and make learning enjoyable and fun for everyone so that they can achieve their full potential and go on to be happy and successful.
Lee Whatman | Financial Services Training Team
Lee has been training people in a professional capacity since way back in 2001. He started his career as a Personal Trainer (many belt sizes ago) for the YMCA in Plymouth...and yes, he dances to the song on command! However, after 12 years in the leisure industry, 10 of which were at senior management level, he had a change of career and started his Financial Services journey. Lee joined Just Mortgages in 2018 as one of their Regional Training Managers and he hasn’t looked back since. He is known for his ability to bring the mundane to life, and, by his own admission, he is a frustrated game show host as he has the ability to create new games to enable his students to consolidate their learning. One of his big achievements was to write and deliver a Social media course with the remit being the same as his favourite Pixar movie Ratatouille, instead of 'anyone can cook' as coined by Chef Gusteau, Lee’s is, 'anybody can use Social Media' with the right guidance.